Medical Helpline Worldwide GmbH

ASSISTANCE MEANS SUPPORT

An Assistance service provides help in emergencies. Immediately and directly.

Medical Helpline Worldwide GmbH has been providing comprehensive medical and organisational support services for over 20 years to private clients as well as business clients, governmental instituions and several associations. The special feature of our 24/7 emergency hotline is the possibility for travelers to speak directly to one of our specialists and emergency doctors at any time.

More than just help in the event of a claim

Prevention is more than just a word. Before you start an assignment abroad, we provide you and your employees with all necessary information and advice. To be fully prepared for medical risks at the destination you can ask us for a detailed risk assessment and emergency plan.

In medical trainings, which are adapted to your special requirements, we will prepare your employees for emergencies for example in areas far from civilisation.

Emergency hotline – your doctor is just one call away

Thanks to our 24/7 emergency hotline, your employees always have direct contact to one of our German-speaking and multilingual doctors without having to go through a call centre. Our doctors advise, mediate and accompany them throughout the entire medical process. Meanwhile, behind the scenes, our Assistance team in Bremen takes care of all organisational requirements so that your employees can concentrate fully and completely on their health.

Employee repatriation worldwide

Your employees can always count on us in an emergency, wherever they are in the world. Even in the most remote parts of the world, we organise transport to take them to receive necessary medical care.

Make risks calculable

Thanks to our insurance partners we can offer a travel health insurance plan, which will cover for the costs in a medical emergency. With the choice of the right insurance product, you and your employee don not need to worry in the event of a medical emergency and allows you to concentrate on what is really important – getting better.

Your strong partner for medical questions

Your specialist provider for the medical safety and health of your travelling employees.

The need for protection and support for your employees who travel abroad depend on the destination, their tasks and their personal circumstances. Medical Helpline Worldwide GmbH provides you with a range of services that are adapted to the individual needs of your company and your employees. With us as your partner you will meet your Duty of Care Obligations (in Alignment with ISO 31030) and will strengthen your business Continuity.
Preventative measures, such as advice while planning assignments abroad and training your employees, e.g. by way of special seminars for primary self-care, are just some of our services that allow employees to feel safe while preparing for a journey and reduce medical emergencies to a minimum.
Thanks to constant observation, collecting information and assessing current situations in the respective destination countries, we guarantee the protection and safety of your employees. Our doctors and our experienced Expert Assistance Team can be contacted by your employees at any time in the case of a medical emergency or even for just a simple medical question.

100000

international
customers

1200

assistance cases
per year

€ 3.7 million

annual
turnover

1.32

satisfaction score
from customer surveys

over 20

years of
experience

Caring – That is what we do

Caring about people – with great responsibility

Your employees are the greatest asset of your company and you have a duty of care towards them – a great responsibility that should be taken seriously. With the services of Medical Helpline Worldwide GmbH you can place this care in our professional hands and benefit from services that extend far beyond.

A doctor just a call away

We put great emphasis on direct and personal care and on individual services tailored to the needs of your company and employees. With direct contact to a doctor 24/7 and our experienced Assistance team, you and your employees always have a partner at your side.

MHW News

OUR AFFAIR OF THE HEART FOR CHRISTMAS TIME

In keeping with tradition, we at Medical Helpline would like to give something back this year for the trust that our customers have placed in us. We are convinced that the best way to do this is to support those who use their skills to help the weak.
As medical assistants, we are aware of the great relief that help and support can bring in emergency situations.
We have chosen three organizations whose impressive and important work we want to support this year.

This year, we are supporting the following organizations and associations and donating a total of €10,000 to them:

– Doctors without Borders e. V. (€ 6,000)
– CORRECTIV – Research for the society GmbH (€ 2,000)
– Wikimedia Deutschland e. V. (€ 2,000)

EXTREMELY FAMILY FRIENDLY

We were re-certified on 21.11.2023 at the senate reception and remain EXTREMELY FAMILY FRIENDLY! We were first awarded with this seal of quality in July 2021.

A family-friendly human resources policy is of great importance to us. It is therefore in our interests to create conditions by way of operational measures and actions so that MHW employees are able to balance their private and work lives better. We are proud to meet the conditions of the seal of quality and to operate a family-friendly human resources policy.

AWARD-WINNING CLIMATE PROTECTION COMPANY

We are a proud member of the renowned Partnerschaft Umwelt Unternehmen in Bremen! On 28.11.2023, we were warmly accepted into the network at a partner meeting and also received the award as a climate protection company.

Partnerschaft Umwelt Unternehmen has set itself the task of supporting companies in Bremen and Bremerhaven in successfully integrating sustainable management into their everyday operations.

We look forward to networking with the other partner companies in the future and to taking further steps towards sustainability together!